§ 1 Scope
Deliveries, services and offers made by Blumen Elsdörfer through the online shop are provided exclusively on the basis of the following terms and conditions.
§ 2 Contracting party
The contracting party is Paul Elsdörfer & Söhne GbR, Fröttmaningerstr. 2, 80805 Munich, Germany.
§ 3 Prices
All prices stated on the website are gross prices; the statutory value-added tax is already included. Shipping costs are not included.
§ 4 Images
The images shown are examples. As these are individual, handcrafted products, the product delivered may differ slightly. The overall character is, however, retained.
Should a flower not be available, we reserve the right to replace it with a similar, commercially customary one. Its monetary value will be at least equal or higher.
§ 5 Offer & conclusion of contract
The presentation of the products constitutes a non-binding catalogue, not a legally binding offer. By completing the purchase process you submit a legally binding offer, which is accepted by a confirmation e-mail from Blumen Elsdörfer. The purchase contract is thereby concluded.
§ 6 Retention of title
The goods remain the property of Blumen Elsdörfer until the purchase price has been paid in full.
§ 7 Payment terms
The purchase price plus any shipping costs is due upon ordering without any deduction of discount. Payment is only deemed to have been made once the amount has been received by Blumen Elsdörfer. You may pay by PayPal (including credit card payment via PayPal Checkout, even without a PayPal account) as well as by payment on collection. We reserve the right to exclude options in individual cases.
§ 8 Vouchers
Vouchers cannot be combined, i.e. only one voucher may be used per order.
§ 9 Delivery conditions
Deliveries are made during business hours:
Mon – Fri: 8:00 a.m. – 6:00 p.m.
Saturday: 8:00 a.m. – 4:00 p.m.
Other times are only possible by prior arrangement and for an additional charge.
Orders to be delivered on the same day must be received Mon – Fri by 2:00 p.m. at the latest, and on Saturdays by 12:00 noon at the latest.
The ordered goods will be delivered by Blumen Elsdörfer on the agreed day. The buyer undertakes to accept the goods or to ensure their acceptance.
If these conditions are not met, Blumen Elsdörfer is entitled to hand the goods over to a third party deemed suitable by us, or to deposit them at a location deemed suitable by us. The customer is liable for the completeness and accuracy of the delivery details provided. In the event of errors, the customer shall bear the costs arising from second or third delivery attempts. Blumen Elsdörfer is liable only in cases of gross negligence or intent.
In special cases such as Valentine's Day, Mother's Day and Christmas, orders can only be accepted up to 5 days before the delivery date. Furthermore, Blumen Elsdörfer may carry out the delivery as early as one day before the requested date.
§ 10 Liability & warranty
The German Distance Selling Act expressly does not apply to our service, namely the trade in perishable products, since our products are made specifically and exclusively for the customer.
Upon handover of the goods, the risk of accidental loss and accidental deterioration passes to the buyer. Handover is deemed equivalent if the buyer is in default of acceptance.
If the delivered goods are defective, the buyer may, at their choice, demand subsequent performance in the form of remedying the defect (rectification) or the delivery of goods free of defects (replacement). Blumen Elsdörfer may refuse the type of subsequent performance chosen by the buyer if it is only possible at disproportionate cost. In this case the buyer's claim is limited to the other type of subsequent performance. The right of Blumen Elsdörfer to refuse this as well, if it is only possible at disproportionate cost, remains unaffected. The contractual and non-contractual liability of Blumen Elsdörfer is limited to cases of intent and gross negligence.
Blumen Elsdörfer reserves the right not to accept offers if, on the basis of previous orders, there is reason to suspect that the customer will not fulfil their contractual obligations. The same applies if the offer came about due to typing or calculation errors on the part of Blumen Elsdörfer.
§ 11 Service
For questions and complaints, you can reach us during business hours on +49 89 36 59 47, by e-mail at blumen@elsdoerfer.com or directly in our shop.
§ 12 Data protection
The data you provide will not be passed on. It will only be used for our own advertising purposes if you have expressly consented. To have your data deleted, please send an e-mail to blumen@elsdoerfer.com.
§ 13 Severability clause
Should individual sections of these terms and conditions be invalid or lose their validity due to a circumstance arising later, the validity of the other sections shall remain unaffected.